Since 1999, the school board has operated using a very straightforward, transparent and extremely successful set of Communication Guidelines for Parents & Staff. These easy-to-follow steps are in place to help parents / guardians resolve questions or concerns quickly, right there at school, where the overwhelming majority of issues are resolved.
Taken from WCDSB Administrative Procedures Memorandum #APC001, Communication Guidelines
When a parent, guardian or other board stakeholder has a concern or suggestion, it is expected that the concern/suggestion will first be taken up with the staff member with whom the parent / guardian / stakeholder has the concern/suggestion. Therefore, the following process will be followed:
Step One: Speak directly to the staff member. If the issue is not resolved, proceed to step two.
Step Two: Speak to the Principal. If the person with the concern has not yet addressed the issue with the staff member involved, the Principal will ask them to do so.
Step Three: If, having spoken to the Principal, the person with the concern believes the issue is not resolved, they may speak to the Superintendent of Learning responsible for the school.
Step Four: If, having spoken to the Superintendent of Learning responsible for the school, the person with the concern believes the issue is not resolved, they may speak to the Director of Education.
Step Five: If, having spoken to the Director of Education, the person with the concern believes the issue is not resolved, they may register as a delegation to address the Board of Trustees. Information on how to register as a delegation to the board is available in the WCDSB General Operational & Procedural Bylaw. Please note that stakeholders are free to address the Board of Trustees as a registered delegation at any time, subject to any pertinent laws, regulations or board policies.